Privacy Policy

Sea You Travel always values the protection of personal information and is committed to safeguarding customer privacy. This policy explains how we collect, use, store, and protect personal information when you access our website or use our services.

Purpose of Collecting Personal Information

  • We collect personal information in order to:
  • Confirm transactions and provide travel services.
  • Display necessary details on electronic tickets sent via email.
  • Support customer care and respond to inquiries.
  • Send notifications, updates on promotions, or special offers (only with your consent).

Scope of Information Use

  • Information collected includes: full name, email, phone number, billing address, and other transaction-related details.
  • This information is used solely for the purposes stated and not for any other commercial purposes beyond the notified scope.

Storage Duration of Information

  • Personal information will be retained until it is no longer required for our legitimate business operations or when required by law.
  • The duration of retention also depends on how you use our services (logging in as a member or accessing as a guest).

Entities with Access to Information

  • Sea You Travel is committed not to sell, share, or distribute personal information to third parties, except in the following cases:
  • With your consent.
  • To comply with legal regulations.
  • To protect the rights and safety of Sea You Travel or other users.

Information Security

  • Sea You Travel applies strict security measures to prevent unauthorized access, alteration, disclosure, or destruction of personal data.
  • Payment information is secured according to international standards by reputable payment systems such as Visa and MasterCard.

Customer Rights & Methods to Modify Information

  • Access, view, edit, or delete personal information.
  • Send deletion requests via email: hello@seayoutravel.vn
  • Processing time for deletion requests: 03 business days.

Mechanism for Receiving & Resolving Complaints

  • Receiving: Customers may send complaints regarding misuse of information via email hello@seayoutravel.vn or the online support system.
  • Verification: We will review and assess the seriousness within 24 hours. If more information is required, Sea You Travel will contact the customer for clarification.
  • Resolution: We commit to handling complaints within 03 business days after full verification of information.
  • Notification: Resolution results will be sent via email or the contact method provided by the customer.
  • Record-Keeping: All complaint-related data will be strictly kept confidential and not disclosed to third parties.

Policy Changes

  • Sea You Travel may update this Privacy Policy from time to time. Any changes will be announced on our website.
  • Effective Date: 04/04/2024

Sea You Travel is committed to protecting your privacy and always ready to listen and resolve any issues to bring you a safe, reliable, and professional experience.