Terms and Conditions

Sea You Travel always strives to provide transparent, professional, and reliable services. By booking a tour or other products on the website, you agree that you have read, understood, and accepted all the Terms & Conditions below.

1. General Terms

  • Purchasing or using services at Sea You Travel implies that the customer complies with these Terms & Conditions.
  • Service prices are clearly listed in the “Included” section of each tour/service.
  • Sea You Travel is not responsible for paying for arising services outside the “Included” section.

2. Booking Services

  • Customers select products directly on the website and provide accurate and complete information.
  • Service booking confirmation will be sent via email or SMS based on the information you have provided.
  • For any requests for modification or addition, please send an email to hello@seayoutravel.vn or contact the hotline.

3. Delivery Policy

  • Sea You Travel will send detailed information related to the booked service and may invite you to review after the trip.
  • If after 02 hours from booking the service you have not received a confirmation email, please contact us immediately for support.
  • Sea You Travel is not responsible if the customer does not read or receive the confirmation email.

4. Inspection Policy

Checking booking information:

  • Customers need to check the confirmation email/SMS to ensure accurate information.
  • If any errors are detected, contact Sea You Travel immediately for adjustment.

Checking upon receiving the service:

  • When starting the tour, customers need to cross-check information regarding destinations, itineraries, and accompanied services.
  • If the service is not as booked, please immediately report to the Sea You Travel representative at the destination for support.

5. Goods Documentation & Logistics

  • Responsibility of Sea You Travel: Provide complete and accurate invoices, confirmation vouchers, and documents.
  • Responsibility of logistics partner: Check documents and update delivery information.
  • Error handling: Both parties coordinate to correct and promptly notify the customer.
  • Ensuring rights: Documents will be the basis for resolving disputes and protecting customer rights.

6. Payment Policy

  • Payment currency: All service prices are listed and paid in VND. In case you pay in foreign currency (USD), the cost will be converted at the current exchange rate at the time of transaction.
  • Deposit regulations: Please prepay 50% or 100% of the service value upon booking confirmation.
  • Payment deadline: The total service cost must be paid in full before departure time.

Payment Methods

Direct Payment via Website

  • Process: Visit seayoutravel.vn → Select tour → Click Book Now → Fill in information → Pay via OnePay gateway → Receive confirmation ticket
  • Refund policy (if any): In case of service cancellation eligible for a refund, the money will be refunded directly via OnePay gateway to your account/card. Cash refunds do not apply.

Online Payment via Link (Payment Link)

  • You can request our consultants to provide a link for fast and secure online payment.
  • Note: This method will incur an additional transaction fee from the payment gateway (Gateway fee).

Bank Transfer

  • Account Name: SEA YOU TRAVEL JOINT STOCK COMPANY
  • Account Number: 4201998579
  • Bank: Military Commercial Joint Stock Bank (MB Bank) – Nha Trang Branch
  • Process: Upon receiving the payment, our consultants will confirm with you and send an e-ticket via email.

Direct Payment at the Office

  • Address: 81/15 Nguyen Thi Minh Khai, Nha Trang City, Khanh Hoa Province, Vietnam.
  • Working hours: Morning 08:00 – 12:00 | Afternoon 13:30 – 17:30.
  • Working days: Monday to Saturday (Closed on Sundays and public holidays per regulations).

7. Cancellation Policy

Cancellation Notice:

Send via email hello@seayoutravel.vn or call (followed by email confirmation).

Cancellation by Customer:

  • Cancellation before 72 hours: Free of charge.
  • Cancellation before 24 hours: 50% fee.
  • Cancellation within 24 hours: Non-refundable.

Cancellation by Sea You Travel:

If canceled due to bad weather, natural disasters, or force majeure events → customers will be fully refunded or transferred to equivalent services.

8. Refund Policy

  • Refunds are made via the same payment method originally used.
  • Processing time: 5–10 working days depending on the bank.

9. Complaints & Compensation

  • In case of an incident, guests should immediately report it to the tour leader for timely handling.
  • If unsatisfactory, send an email to hello@seayoutravel.vn within 30 days after the tour ends.
  • Beyond this period, Sea You Travel will not resolve the issue.

10. Customer Responsibilities

  • Comply with tour regulations and guides.
  • Be responsible for your own behavior and avoid affecting other guests.

11. Rights of Sea You Travel

  • Reserves the right to change itineraries or cancel services due to force majeure events.
  • Not responsible for damages outside the scope of provided services.

12. Promotions

  • Services booked with a discount code are still subject to cancellation/refund policies.
  • Promotional codes cannot be reserved for another booking.

13. Changes to Terms

Sea You Travel may update these Terms & Conditions from time to time. Any changes will be announced on the website.

Effective Date: April 04, 2024

Sea You Travel sincerely thanks you and wishes to bring you the safest, most transparent, and professional experience.